FAQ

Product

1. What is the material of tabletop?
We have solid wood and laminated board. Please read the product specs or talk to our helpdesk!

2. What is a power track?
Embedded on tabletop, it works as an extra safe extension of your power outlet. You do not have to worry about things like:
"Do I have to pull wires for my room?"
"Will it burn?"
"How do I plug in my devices if I put my desk here?"

You can plug in up to 5 universal adapters and USB adapters for all your devices!

3. What desk sizes do we have?
i. Piccolo - 120 (W) x 70 (D) x 2.5 (H) cm
ii. Standard - 140 (W) x 80 (D) x 2.5 (H) cm
iii. Grande - 160 (W) x 80 (D) x 2.5 (H) cm


4. Can I customize the desk?
Yes depending on our capacity, but the price will vary from the original price according to your requirements.

5. What is the height adjustment range of the standing desk?
70 -120 cm

6. Can I add wheels?
Yes for the standing desk "You Raise Me Up". We have an add-on option on the product order page.

7. Can we do on-site installation?
Yes, we do provide on-site installation but for certain regions only. You can refer to the product order page.

8. How long is our warranty?
Please refer to each product page where we specify the Warranty Period applicable for each product. However, we do have certain promotions or review programs that offer free extension of the warranty.
You can talk to our helpdesk to know more!

9. What is a Pre-Assembled Pack?
Pre-Assembled Packs contain products that are 80% installed for you. You can easily DIY the rest based on our guidance (videos and WhatsApp).

10. What is a Flat Pack?
Flat Packs contain products that require considerable DIY work from your end. For certain products, we only provide Flat Packs instead of Pre-Assembled Packs because the amount of DIY work is minimal.


Accessories

1. Do you help to install accessories on-site?
Yes, we do provide on-site installation but for certain regions only. You can refer to the product order page.

2. What is the maximum amount of adapters for our power tracks?
For our desks, you can add up to 5 adapters.

3. How long is our warranty for accessories?
Please refer to each product page where we specify the Warranty Period applicable for each product. However, we do have certain promotions or review programs that offer free extension of the warranty.
You can talk to our helpdesk to know more!

Payments

1. Can I pay with instalments?
Yes, you can read more information at our 0% Interest Instalment page.

2. How much is the shipping fee?
Shipping fee is charged according to the weight and size of the product. Please refer to the total calculated shipping fee at the checkout page.